Terms of Service for ClearTopNow

Effective Date: January 1, 2025

1. Introduction

Welcome to ClearTopNow, accessible at cleartopnow.com. We deliver high clarity in accounting solutions. These Terms of Service govern your use of our platform and offerings at 301 Front Street West, Toronto, ON M5V 2T6, Canada. By accessing or using our services, products, or goods, you agree to these terms.

2. Scope of Services

ClearTopNow provides the following categories:

Professional accounting services and consultations ("Services")
Digital informational products such as e-guides and training materials ("Info Products")
Physical goods including accounting templates and related materials ("Goods")

3. Service Provisions

Our Services encompass personalized reviews, reports, and advisory sessions. Scheduling details will be confirmed via email and are subject to availability.

4. Info Product Access

Upon successful payment of the applicable fee, Info Products will be made available for download or access through your account portal immediately after processing.

5. Goods Delivery

Purchased Goods will be shipped to the address provided at checkout. Estimated delivery timelines vary by location and shipping method.

6. Refund Policy

At ClearTopNow, we strive for customer satisfaction. The following outlines refund eligibility and procedures:

6.1 Services

Clients may request a refund within 7 days of service payment if no deliverables have been issued. To submit a request, please contact our support team. Approved refunds will be processed within 14 business days to the original payment method.

If a service session has been conducted or customized deliverables have been provided, the payment is nonrefundable due to resource allocation and scheduling.

6.2 Info Products

Refunds for Info Products are available within 14 days of purchase provided that less than 20% of the content has been accessed or downloaded. To initiate a refund, contact our support team. Refunds will be issued within 10 business days.

6.3 Goods

Physical Goods may be sent back within 30 days of delivery if unused and in original packaging. The shipping costs for sending items back are the responsibility of the purchaser. Refunds for Goods will be processed upon receipt and inspection and completed within 14 business days.

7. Rescheduling and Transfers

Service appointments can be rescheduled at least 48 hours in advance without penalty. To reschedule, please reach out to our support team. Info Product and Goods purchases are final, except as described in Section 6.

8. No-Refund Justifications

Certain bespoke Services involving specialized staff time and unique deliverables are not eligible for refunds once commencement has begun. This policy ensures fairness and covers internal costs committed to client engagements.

9. Contact Us

For questions or support, please contact ClearTopNow at:

Address: 301 Front Street West, Toronto, ON M5V 2T6, Canada
Phone: +14165469310
Business ID: 818558866

Visit our contact form for further assistance.